The center that is being dedicated to handle inbound calls or receives a number of calls from customers via phone is termed as Inbound Call Center. Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. Our skilled experts aid your company to achieve more customers and reduces the operating cost. We deliver the best inbound call center services that beats your expectations.
Our Inbound Call Center Services includes:
- Answering Services
We provide outstanding 24×7 Telephone answering services to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction.
- Customer Services
We offer such professional, polite and affable customer service to any business across the Globe. We make use of powerful call scripting system and handle the customer queries easily and effectively.
- Chat
- Phone
- Technical Support Services
In the world of tough competitions, you can win your competitor with our outstanding help desk service that makes customer retention possible and also help your business to stand alone in the crowd. It also increases the company’s revenue through cross selling and up selling of products or services.
- Enquiry Handling Services
We identify your customer’s needs from the first contact with us with our successful enquiry handling service. Usually the emails will get deleted or lost in the ocean of mails received daily, but with our Enquiry Handling service, you can have your customer’s any data whenever you want. We guarantee the on-going successful relationship with your customers by properly identifying and resolving their queries on-time by our personalized Enquiry Handling service.
- Interactive Voice Response
Extend your business hours to 24×7 by our Voice Response service. Improve your customer service and reduce costs with Voice Response systems. Most of the time customer’s query gets solved in properly customized menus in Voice Response system and if not, the call is transferred to customer service agent, who has customer’s all basic details already and he can attend the issue directly.
For more Information you can email us: info@smitinfotech.com