At Smit Infotech we improving customer care effectiveness helps global companies not just reduce cost, but also enhance customer satisfaction. Smit Infotech Multi-Channel Customer Service solution generates business impact with customized combinations of nearshore, onshore, and offshore intelligent operations that uses a combination of process, technology, and analytics.

Leveraging our global network of delivery centers, we design, transform, and run intelligent operations for end-to-end customer experience management wherever our clients operate. Our extensive experience across multiple product and service lines places us at the forefront of customer service outsourcing. Our solution includes web, chat, voice, email, and fax support across sales, service, and marketing processes.

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